We value your satisfaction with our services and products. If you find our service or product unsuitable and wish to request a refund, please inform us of the reason for your dissatisfaction. We are committed to investigating the matter thoroughly and taking all necessary actions to satisfy you and improve our offerings.
To request a cancellation or obtain any information related to our services, we have well-defined norms and rules in place for your convenience.
If you have a valid reason to return a medicine, kindly provide us with the details and notify us immediately. Once you’ve informed us, you may proceed with the return process.
To ensure a successful return, please make sure the product is in the same condition as it was at the time of delivery, with the intact seal unbroken. We will not accept packages with tampered or broken seals. If the received item is damaged or not in good condition, we may deduct the appropriate amount from the refund as per consumer contract regulations.
Upon receiving the product in optimal condition, we will proceed with the refund payment. The refund will be credited to the customer’s bank account from which the payment was made. Please allow up to two weeks for the refund process to complete. In case you do not receive the amount, feel free to contact us for assistance.
We will notify you via email or message once we receive your returned package. After conducting a thorough inspection, we will process your refund and follow up with a confirmation call. Should you have any questions or concerns, our customer representatives are available to assist you.
Thank you for choosing our services. We strive to provide the best experience possible and hope to serve you better in the future. If you have any feedback or additional questions, please don’t hesitate to reach out to us.”